Macy’s Perfume Return Policy
Macy’s is one of the American departmental store chains which was established first time in 1858 by Rowland Hussey Macy. It’s Headquarter is in New York.
What is Macy’s Fragrance Return Policy?
Macy’s Fragrance Return Policy
allows customer to return fragrance within 30 days of purchase to exchange or
refund it. Returned items should be in original condition. It should be
sealable and slightly use to make it eligible for return. Perfumes should be
‘Gently Used’. It means customer only pumped 2-3 times and its volume shouldn’t
be dropped very low.
Return to Stores or Online
- Fragrance purchased from store should be return to store
- Fragrance purchased online return online by ‘initiating a return’ online
- Free return excludes certain items and is only applicable to few things. Free shipping is also not applicable on international orders
How to return?
Return involves two options:
- Return to a Store
- Return by Mail
Return to a Store (In Store purchases)
If customers purchased
items from store must be returned to store. For refund customer should go back
to the same store from where they buy item. Customers must bring original
receipt with them and if they don’t have it then certain information will be
required like, credit card used to make a purchase, original tags, gift label to
make a return. Macy’s online customer service assistant will help in tracking
your purchased item through your email address or order number in case you lost
receipt.
But for a complete whole
amount refund customer must have a receipt, packing slip or shipping label on
order to complete the order return on original payment. After necessary course
of actions, the shop staff will give you relevant details like, when and how
much refund will give back to you.
Return By Mail
Only those items which
are purchased online can be returned by mail. To process the return:
- First you need to log in, confirm your order number.
- Verify all the details and then you will receive return label If you have more than one item to return means you have more than one return label.
- Apply correct return label so you can easily get your money back. Then in last you need to select drop off location and drop your item there.
- As Macy’s will receive the returned item, they will process it and approve the refund of your purchase.
Are There Any Perfumes You Cannot Return?
Every brand has its own refund and return policy which vary in its requirement. Macy’s also has its own. Perfumes sold as ‘Last Sale’ won’t return or exchange. Perfume cannot be return or exchange:
- if it is 50% used or up to certain level
- If it is damaged or broken
- If more than 90 days has been passed
How Long Will It Take to Get a Refund?
According to Macy’s it takes
10 business days to process your returned item. Approximately 14-16 days will
be required to show up money in your account.
Will it Cost to Return a Fragrance to Macy’s?
Store returns are free.
As Macy’s new return policy, the return shipping is free only for STAR REWARD
MEMBERS (Macy’s Loyalty Program). NON-MEMBERS will be charged 9.99$ shipping
fee including tax. And this amount will be deducted from your original refund
amount.
How Are Refunds Received?
Macy’s will credit the
customer account within 10-15 days of receiving your return. Company will
charge the actual amount of item into your account and your refund will be
completed.
Can I return items from a
Buy One Get One (BOGO) offer?
Items purchased from BOGO
offer could be returned but the value of the perfume will be decreased.
In Summary
To summarize all the
points, if your perfume is in a good condition means very little used,
sealable, have all labels and tags can be returned to Macy’s. The process will
be little bit lengthy for you but Macy’s policies are clear and transparent.
FAQs
Can perfume be returned to Macys?
Returned goods must have
their original tags and be in resaleable condition. Shipping and delivery fees
are non-refundable. Note: Macy’s accepts returns for any new or gently used
cosmetic or fragrance item that doesn’t meet your needs.
What is Macy’s fragrance return policy?
free shipping via mail
and in-stores within 90 days of purchase with original tags. Shipping and
delivery fees are nonrefundable. needs will be accepted for return.
What Cannot be returned to Macy’s?
Free returns are not
permitted for gourmet gifts, food, gift cards, lamps, mirrors, wall art, beauty
boxes, furniture, area rugs, and mattresses, according to Macy’s return policy.
Free returns are also not applicable on international orders.
Can I return a perfume to Macys without a receipt?
If the associate can
locate your purchase using your free Macy’s account (identified with your email
and/or phone number) or the credit card you used, you have 90 days to return
your Macy’s purchase, whether you have a receipt or not.